The Body Refinery Privacy Policy

This privacy policy sets out how The Body Refinery Physiotherapy Pty Ltd (The Body Refinery) upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy lets you know what personal information of yours we hold, what we do with it and who we will disclose it to.

1. Personal Information We Collect or Process

Personal information is any information or opinion in any form, which identifies an individual or from which an individual’s identity is apparent or can be reasonably ascertained. By using our website and/or App and giving your information to us, you indicate your consent to us and any other organisations, third party suppliers and agents we engage or employ from time to time, to collect and use your personal information in accordance with the terms set out in this policy.

We collect personal information for the purposes of delivering our products and services and communicating with our clients. We may collect your name, address, mobile number, date of birth, emergency contact person and contact details, bank account and/or credit card details, payment history, postcode, and other information.

How and why we collect information:

1. We may collect your information from the following sources:

• Directly from you
• Intake forms
• Online bookings
• Mindbody Online booking system
• Phone calls
• Emails
• In-person consultations
• Website forms
• Third parties, such as referring practitioners (with consent)

2. We collect your information to:

• Provide services
• Manage bookings
• Maintain clinical records
• Process payments
• Communicate with you
• Meet legal and regulatory obligations
• Improve our services
• Send appointment confirmations and reminders

The Body Refinery requires certain personal information from clients to provide its products and/or services, and to meet professional standards and legal requirements.

2. Third Party Websites and Links

We use third-party client management software, “Mindbody Online”. In order to create a client profile, your personal information will be provided to the proprietor of Mindbody Online. The collection and use of personal information by Mindbody Online are governed by Mindbody Online’s privacy policy, which can be viewed at: https://www.mindbodyonline.com/privacy-policy

Mindbody stores consumer data on secure servers and backup servers located in the United States. Further information regarding Mindbody’s data storage practices can be found at:https://support.mindbodyonline.com/s/article/GDPR-FAQ?language=en_US

If a client wishes to request access to, correction of, or deletion of their personal information held within Mindbody, they may submit their request through Mindbody’s Data Options page available at:
https://support.mindbodyonline.com/s/article/Communication-preferences-Data-Options-page?language=en_US

Mindbody also maintains internal documented procedures for data breach notification and security incident management in accordance with applicable privacy laws.

3. Security and Retention of Your Information

The Body Refinery will seek to take all reasonable steps to keep any information we hold about you, secure, accurate and up to date. Your information is stored on secure servers and we will take all reasonable steps to ensure that our employees and contractors respect the confidentiality of any personal information held by us. You should notify us immediately of any unauthorised use of your account or any other breach of security. The Body Refinery does not accept responsibility for any consequences of the unauthorised access to your information where reasonable security measures have been followed.

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include:

• Secure software systems
• Password-protected records
• Restricted staff access
• Secure payment processing
• Staff confidentiality obligations

Classes may be recorded by a Practitioner or Instructor for quality control, as well as promotional purposes. If you do not consent to the Instructor using video or still images taken during the class for promotional purposes, please notify the Practitioner, Instructor or a Manager or Director in writing.

4. Complaints

If you have concerns about how we handle your personal information, please use the contact details provided on our website to contact us.

Depending on your location, you may have the right to appeal our resolution of your complaint by contacting us as detailed below, or by submitting your complaint to your local data protection authority.

5. Changes to This Privacy Policy

We may amend this privacy policy from time to time, and the current version will be published on our website. From time to time, we may include links to other websites; however, we do not accept responsibility for the safety and security once you leave our secure site.

 

You agree with the above terms and conditions. By booking into a class or appointment, you automatically agree to the above terms and conditions. By booking into a class or appointment, using our services, or providing your information to us, you acknowledge and agree to this Privacy Policy.

1. You should always consult your physician or other healthcare provider before changing your diet or starting an exercise program to confirm your ability to participate in that class.
2. As with any form of exercise, participation in The Body Refinery classes may involve certain risks to your health and safety.
3. You agree to comply with all directions and guidelines that are given to you by us, our instructors, director/s and our staff members with respect to proper and safe participation in our classes.
4. You agree to disclose any injury, illness or any other condition (including pregnancy) to a The Body Refinery staff member or instructor immediately so that they can attempt to adjust the class program for you appropriately as best they see fit or seek a medical certificate in order to continue participating in the classes.
5. You will notify the Instructor if you experience any pain throughout the class and will immediately stop participating in the class if requested by the Instructor to do so.  The instructor, owner or any staff member of The Body Refinery have the right to refuse your participation in class until a medical certificate affirming you are able to participate in a class.
6. Neither we, our instructors or staff members are trained medical practitioners. Our directions, advice and assistance should not be taken as a substitute for professional medical advice. You acknowledge that you may be required to obtain a medical certificate to participate in classes.
7. You understand that there is a risk of injury associated with participating classes at The Body Refinery.
8. You hereby assume full responsibility for any and all injuries, losses, property loss, death and damages that you incur while attending, exercising or participating in classes at The Body Refinery.
9. The Body Refinery is not responsible for the safekeeping of your belongings. The Body Refinery does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, report it to a staff member immediately.
10. You, your heirs, assigns or legal representatives will not sue or make any claims of any kind whatsoever against The Body Refinery, its instructors, owners, directors, representatives, or partners of individually or otherwise, for any and all injuries, claims, cost, expense or damages that you might incur, suffer or arise with your participation in any classes whether caused by negligence or otherwise.
11. You understand and agree that you are in good physical condition and that you have no disability, impairment or ailment preventing you from engaging in active or passive exercise that will be detrimental to heart, safety, or comfort, or physical condition if you engage or participate.
12. You agree with the above terms and conditions. By booking into a class, you automatically agree to the above terms and conditions.